FAQ

Orders

How to order?

We accept orders via our online store. Choose your cards and select the attributes you wish to include. You can choose one of the ready-made projects and send data to complement or you can send your own, correctly prepared project. Up to 2 business days after placing the order, you will receive an email with .pdf file for approval. Once you accept the .pdf file, there is no possibility of making any changes. Remember to check everything very carefully!

If you have any doubts about the file preparation, please contact us before placing an order!

Payment

Full payment is required before production. We accept PayPal, Stripe and PayU payments.

Turnaround Time

The turnaround time for all business cards is 15-18 business days + shipping.
All turnaround times are estimates and do not include shipping time. Unexpected events may delay the printing process and will not be grounds for order cancellations or refunds. We do not work on public holidays taking place in Poland:

January 1 – New Year’s Day
January 6 – Epiphany
Monday following Easter Sunday (movable) – Easter Monday
May 1 – May Day
May 3 – Constitution Day
7th Sunday after Easter – Pentecost Sunday
9th Thursday after Easter – Corpus Christi
August 15 – Polish Armed Forces Day
November 1 – All Saints’ Day
November 11 – Independence Day
December 25-26 – Christmas

Shipping

We ship Worldwide! The delivery cost depends on the destination. Custom fees and delivery delays may occur for orders outside the EU.

Order Cancellation

Due to the fact that our products are custom-made, an order cannot be cancelled or modified after approval and sending it to production.

Refunds

If the product has technical defects or incompatible quantity – please contact us and we will consider a free reprint. We reserce the right to return your complete order after accepting the complaint. Despite our sincere intentions, some factors cannot be subject to complaint:

  • shipping and turnaround delays
  • spelling errors made or accepred by customers
  • color matching a preview or sample
  • color shift due to press calibrations and separate runs

Letterpress Cards

Materials

We use mostly eco paper made from cotton seeds. They are completely biodegradable, without any chemical additives. Each of them has aunique surface texture. We use several weights:

  • thin (300-350g)
  • thick (500-600g)
  • very thick (700g)

File Preparation

File type: vector only (.ai, .eps, .pdf)
Bleed: no need
Colors: Pantone (no RGB or CMYK), put each color on different layer
Text: outline all text
Line Weight: at least 0.22 pt
Safety Margin: at least 3mm
Size: 1:1 ratio
Avoid:
–  high color coverage
– too thin elements
– too many colors per side (1-2 max)
– bitmaps are not allowed
– borders

Printing

All elements are deeply embossed with ink. We use Pantone colors palette.

Premium Cards

Materials

We use a wide range of decorative, luxury papers of various weights.

File Preparation

File type: vector only (.ai, .eps, .pdf)
Bleed: 3mm
Colors: Pantone (no RGB or CMYK), put each color on different layer
Foil Stamp: on different layer, CMYK K=100%
Text: outline all text
Line Weight: at least 0.22 pt
Safety Margin: at least 3mm
Size: 1:1 ratio
Avoid:
– high color coverage
– too thin elements
– too many colors per side (1-2 max)
– bitmaps are not allowed
– borders

Printing

Our premium business cards can be made in several, different ways. We have unlimited possibilities of using features like:

  • Embossing
  • Debossing
  • Foil Stamping
  • Screen Printing
  • Offset Printing
  • UV Printing
  • Spot UV
  • Metallic Inks
  • Die Cutting
  • Edge Foil and Edge Paint
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